Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system.
With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business.
IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!
IVR can also work as a good sales channel too. With the help of a custom IVR menu, you can use the IVR system as a lead generation channel with live support. On your IVR number, you can ask callers a series of questions and qualified callers can be connected with the sales agents. With IVR calls, you can partly automate the process of interacting with new prospects and convert your first-time callers into customers. The delicate balance between technology and the human touch that IVR provides makes it a unique channel for customer interaction lead conversion.
Track live calls and see real-time call logs and statistics in the live call dashboard.
Record all your IVR calls on a secured cloud to monitor quality and provide better training to staff.
See your customer details and history on screen as and when they call you.
Empower your support teams to work from anywhere anytime with a cloud-based portable IVR number.
Greet your customers with customized messages and connect them with the right agents using IVR options.
Get better call insights with daily, weekly, and monthly call analytics reports for data-driven business decisions.
With IVR, you provide your customers with a way to connect with your business whenever they want to. When customers call on your IVR number, they can choose from the options available in your IVR menu. Based on customer inputs, the IVR system automatically routes the calls to the appropriate person in your team. If the agents are not available, customers are provided with the option to leave a voice message so that your agents can get back to them once they come online. With an IVR number, your business stays up 24*7 and that’s a ticket to greater customer satisfaction and better brand loyalty.
Customer experience and branding play an important role in making a successful business. With the IVR system, you can get both; customer experience as well as branding. Under the IVR menu, you can set up personalized customer greetings. When your customer will call you, they will hear something like “Welcome to [Your Business Name]. Let us know how we can help you.” IVR makes your business support system work like a breeze providing your customers with the luxury to connect with you in seconds. IVR means timely customer support which is one of the most important factors of better customer experience as well as your brand image in the minds of customers.
IVR enables small support teams to handle large numbers of customer calls by independently dealing with incoming queries and smartly routing calls to the right person in the right department. For example, if a customer wants to check only the balance in the account, that task can be automated with IVR without bothering the support agents. If a customer needs help with a product, her call can be transferred to the agent in the support department. If the call is for help with billing, it can be routed to the sales team, all with the help of IVR. A cloud-based IVR system automates a large part of the call handling process making it possible to take care of any number of calls.